Shipping & Returns

SHIPPING POLICY

We will do the best we can to ensure all products are shipped within 3-5 working days. 

During busy periods this maybe a little longer but you will receive an email when your order has been dispatched. If you require urgent shipping please contact us prior to ordering. 

Products are sent via tracked delivery.

 

RETURN & EXCHANGE POLICY

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can return it to

Please contact us on: scent-with-love-x@outlook.com for returns address. 

The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, we will inspect it and process your refund back into your payment account.

For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement - this is out of our control on how long it takes so we are unable to speed this up.

You are eligible for a full reimbursement within 14 calendar days of your purchase.

After the 14-day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.

 

Return postage is covered by the customer.

If you have any additional questions or would like to request a refund, feel free to contact us.

During transit snapbars can chip slightly, these will not cause the product any issues and they will still burn and can be used in the same way.